24 x 7 Dedicated Customer Support
We offer all our clients fast quality support 24 hours a day, 7 days a week. You can contact us:
1. THROUGH OUR WEBSITE.
You can use our online form and get in touch with us 24 hours a day.
Ticketing System. If you still haven’t found the answer to your question in the Help Center, we suggest that you use our Ticketing System. You can open a ticket by clicking on the Request Help link. Each ticket is replied to within no more than 60 minutes after it has been opened. In order to supervise and maintain a high quality support service, we insist that a unique ticket is opened for each problem through the Request Help link in the CP.
2. BY PHONE. YOU CAN CONTACT US AT:
US TOLL FREE PHONE: +1-800-574-0902
INTERNATIONAL PHONE: +1-510-870-0646
UK PHONE : +44-20-7993-2673
AU PHONE : +61-2-8014-8213
Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU
Please, prepare your account information in advance when calling us to request help.
3. THROUGH THE LIVE CHAT BUTTON ON OUR WEBSITE.
IMPORTANT!!! If you are a client of virtuesys.com and wish to request help through our website, by phone or through the Live Chat button, we will ask you to open a Ticket through the hosting CP (option 1d). This way we can supervise the quality of our customer support, which will improve the quality of our services in general.